Help & Questions

Got a question about your Soothera™ Tennis Ball Launcher? We’ve answered the most common questions below.

🐾 About the Tennis Ball Launcher

How does the Tennis Ball Launcher work?

Simply load the included tennis ball, turn the launcher on, and let your dog chase, fetch and play. It’s designed to keep your dog entertained while giving them the exercise they need.

Can my dog use it without me?

Yes. The launcher is designed for independent play, so your dog can enjoy fetch even when you’re busy, working or relaxing.

Is it suitable for all dogs?

It’s suitable for most dogs that enjoy playing fetch. As with any pet toy, we recommend supervising your dog during use, especially the first few times.

How far does it launch the ball?

The launcher provides a fun throwing distance designed for everyday indoor and outdoor play. You can adjust where you position it to suit your space and your dog.

How long does the battery last?

A full charge provides hours of play. You can also keep the launcher plugged in when convenient, so it’s ready whenever your dog wants to play.

📦 Orders & Delivery

How long does delivery take?

Orders are typically delivered within 2–3 business days.

How can I track my order?

Once your order has been dispatched, you’ll receive tracking information so you can follow your parcel’s journey.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible after ordering. We’ll do our best to help before your order is dispatched.

What if my order arrives damaged?

Don’t worry. Contact us with your order number and photos of the issue, and our team will help you get it sorted.

💳 Payments

What payment methods do you accept?

We accept the secure payment methods available at checkout, including major debit and credit cards.

Is my payment information secure?

Yes. Payments are processed securely, and we never see or store your full card details.

🔄 Returns & Refunds

Can I return my order?

Yes. If you’re not happy with your purchase, please contact us regarding a return.

How do I request a refund?

Contact our support team with your order number and the reason for your request. We’ll guide you through the next steps.

How quickly will I receive my refund?

Once your return has been approved and processed, your refund will be issued to your original payment method. Processing times can vary depending on your payment provider.

📩 Need More Help?

Still have a question?

Our support team is here to help.

Email: support@sootherapets.com

When contacting us, please include your order number where possible so we can help you faster.